Medical Office Administration – Diploma

Prepare for a patient focused and interactive career.

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Program Summary

  • Curriculum covers basic clerical duties, patient reception, office safety, and equipment used in an office.
  • Skills taught in the Medical Office Administration diploma program can be applied to careers in medical facilities and office settings.
  • Medical Office Assistants must be organized, punctual, and efficient.

Employment Projections

  • 2,150 Medical Secretary jobs are projected to be added annually across in Arizona between 2016 and 2026. (1)
  • 41% growth for Medical Secretaries is projected in Arizona between 2016 and 2026, which is much faster than the national average for all occupations. (1)
(1) https://www.onetonline.org/link/summary/43-6013.00

Employment Options

  • Physicians’ Offices
  • Dental Offices
  • Medical Insurance Companies
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Program Spotlight

What Classes Will I Take?

  • Medical Terminology and Anatomy
  • Pharmacology
  • Medical Office Billing and Administration

What Are Typical Class Hours?

Morning Classes: Start at 8:00 am and end at 12:00 pm.

Evening Classes: Start at 6:00 pm and end at 10:00 pm.

Breaks are scheduled after 50 minutes of instruction and last for 10 minutes.

 

Program Description & Outline
What Classes Will I Take?

Medical Terminology and Anatomy
Pharmacology
Medical Office Billing and Administration

Outline

27.5 CREDITS – 646 CONTACT HOURS – 34 WEEKS

To offer the perspective students an option if medical clinical skills (Medical Assisting) or Medical Coding (Medical Billing and Coding) are something that they do not have an interest in, the Medical Office Administration program will give the student knowledge of all office procedures, without performing them, and give them the opportunity to learn medical coding, without doing that choice solely. Medical Office Administration is the front line in all medical offices, it is very patient focused and interactive, without the clinical skills required for Medical Assistants. Brookline College prepares students in the Medical Office Administration diploma program to take certification and/or licensure exams related to their program of study.

Upon completion of the Medical Office Administration diploma program, graduates will:

  • Discuss responsibilities and list personal qualities of a medical administrative assistant.
  • Demonstrate effective therapeutic communication, sensitivity to diversity, and interpersonal skills when relating to others and describe how to meet basic human needs when relating to patients and families.
  • Describe and demonstrate the concepts of professionalism and patient confidentiality in a medical office.
  • Demonstrate knowledge in basic clerical duties, patient reception, office safety, and equipment used in a facility. Demonstrate knowledge in appointment scheduling.
  • Demonstrate knowledge and proficiency on written communications.
  • Demonstrate knowledge of the components of medical records and proper documentation techniques.
  • Demonstrate knowledge in and describe the preparation process of basic office examination procedures.
  • Demonstrate understanding of the basic laboratory procedures and identify the different types of laboratory equipment found in a POL. Summarize and demonstrate OSHA laboratory safety regulations.
  • Define health insurance, discuss introductory health insurance concepts, and discuss the history of managed care in the United States.
  • Define the role and discuss responsibilities of the medical biller/coder in the healthcare delivery team.
  • Demonstrate the ability to schedule appointments and apply basic practices in the patient’s chart.
  • Explain the role of credit and collections in processing claims and define general insurance billing guidelines.
  • Research local coverage determinations and complete primary and secondary claims.
  • Calculate reimbursement amounts for participating and nonparticipating providers.
  • Determine when a Medicare advance beneficiary notice of non-coverage is required.
  • Describe the processing of an insurance claim and the life cycle of an insurance claim.
  • Explain characteristics of commercial insurance plans.
  • Differentiate among automobile, disability, and liability insurance.
  • Differentiate between primary and secondary commercial claims and complete commercial primary and secondary fee-for-service claims.
  • Explain Medicaid & Medicare eligibility guidelines, differentiate between the two, describe how payments are processed and complete Medicaid primary, secondary, and SCHIP claims.
  • Describe the purpose and use of the ICD-10-CM and ICD-10-PCS coding systems and interpret diagnostic coding and reporting guidelines for outpatient services.
  • Assign ICD-10-CM codes to outpatient and provider-based office diagnoses, report HCPCS Level II and CPT codes according to claims completion guidelines, select and code diagnoses and procedures from case studies and sample reports, and assign HCPS Level II codes and Modifiers.
  • Discuss the advantages to implementing the electronic health record.

Online; Residential; Blended Program Requirements

Program Concentration – 27.5 Credits – 646 Contact hours Credit Hours Lecture Hours Lab Hours Practicum
Med A Foundations of Allied Health441400
MOAB Medical Terminology with Anatomy and Physiology441400
MOAC Medical Office Billing and Administration441400
MOAD Healthcare Front Office Accounting441400
MOAE Medical Office Communication441400
MOAF Professional Readiness441400
MOAG Practicum3.500160
Total27.5246240160
Tuition & Fees

Your education is a big investment and Brookline College believes no investment offers more potential. A new career can transform your life, and we’re here to help you make that happen.

Tuition
  • At Brookline College there are no hidden costs. Our tuition includes books, supplies and all fees.
  • Tuition: Please call or click Request Infoto determine your cost.
  • Program length: 34 weeks.
Paying For School
  • More than 88% of Brookline College students use some form of financial aid(2) to help cover the cost of their education(3). That’s why we offer personalized counseling from a Student Finance Advisor to help make your college experience more affordable.
  • We have also provided The Net Price Calculator that will provide preliminary, non-binding estimates of federal, state, and institutional aid eligibility based on federal methodology.

(2) Student loans, grants and scholarships are available to those who qualify.
(3) Percentage calculated by Brookline College for the 2015-16 school year.

Admissions Process

We want to be sure your career goals are in line with your selected program of study. Our admission process will help you understand our programs and the career expectations in the field.

Five Simple Steps:

  1. Visit the campus. See what Brookline and the Medical Office Administration program is all about.
  2. Complete a Visitor Information Form.
  3. Complete a financial aid interview to develop a financial plan.
  4. Complete the Enrollment Agreement with an Admissions Representative to include collecting all necessary documentation.
  5. Meet with the Director of Education, or an appropriate Department Director to discuss any unusual enrollment circumstances or accommodations needed to successfully complete the program.

Once all requirements have been completed, the Director of Admissions, Director of Education, and Campus Director reviews the application for approval. Applicants are notified of their acceptance promptly.

What does a Medical Office Administrator do?

Medical Office Administrators are tasked with patient check-in, insurance verification, collecting patient information and some scheduling. They assist in ensuring patients have a great experience from the very beginning of their visit. This role also helps to oversee front office operations.

Accreditation

Accreditation is the recognition that an institution maintains the standards required to achieve the credentials for professional practice. It is the status granted to an institution that meets or exceeds specific criteria of educational quality as defined by the accrediting agency.

  • Institutional Accreditation: Brookline College’s Phoenix, Tucson, Tempe, and Albuquerque campuses are accredited by the Accrediting Bureau of Health Education Schools (ABHES).
  • Brookline College has been approved by Arizona to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. For more information, visit: http://nc-sara.org/
  • Programmatic Accreditation: Programmatic accreditation, also known as specialized or professional accreditation, is designed for specialized departments, programs, schools, or colleges within a university or institution that has already received accreditation.

The Baccalaureate degree program in nursing and Master’s degree program in nursing are accredited by the Commission on Collegiate Nursing Education, 655 K Street NW, Suite 750, Washington DC 20001.  202-887-06791.

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The BSN pre-licensure program is currently on probation with the Arizona Board of Nursing (“AZBON”).  Brookline entered a consent agreement with AZBON, which requires Brookline to submit monthly reports.  The agreement can be found on the Arizona Board of Nursing’s website https://www.azbn.gov/. The BSN pre-licensure program is fully approved by the New Mexico Board of Nursing, nmbon.sks.com.

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